2. Processes

Processes – Do things right.

A process-driven business almost runs itself. You’re probably running all sorts of business processes inefficiently, either because you’re doing things the same way you did when you started out, or perhaps because you’re too busy to work out a better way than the one that seems to still work.

SME7 will help you start documenting how your business works, and identify ways to reclaim your time. Computers and IT were meant to make you more efficient – and correctly harnessed, they will. As the ultimate example of McDonalds shows, a business where processes are carefully worked out and documented provides everyone with better guidance on what they have to do, improves the customer experience, and leaves you to concentrate on thinking about the bigger things.

Prepare your business for growth – processes make your business flexible and scalable.